- My innards have issued their demands for my surrender, most of which appear to be a drastic change in diet. I think I am going to have to quit soda almost completely, at least for awhile. Tea, water and juice appear to be all I can drink if I want to not have issues. Also, eating more than tiny amounts of food (not even a regular-sized meal!) sets my guts off. I think this is a combination of a stomach bug and stress. I haven't ever had a reaction to stress like this, but I also haven't been this far behind at Dragon's Lair before.
I know what this is. I thought I had avoided this fate. I'm nearly 30 and it hadn't struck me down yet. But it runs in both families. It was inevitable, I suppose. I mean, I got most of the other bad genes, why not IBS, too? - The new laptop is the first new computer I have owned in five years. Transitioning to a new PC has been harder than I thought it would be, mostly because I have fine-tuned my old machine to the point where it's all set up perfectly for me. There's more sentimental attachment to this old machine than I thought I had, too. I almost feel guilty putting it out to pasture and switching to the new computer, but I know it's necessary. Although this old laptop can keep trucking for awhile yet, I think I'd feel guilty if I worked it to death. Odd, the kind of attachments people develop, isn't it?
- Musuko is coming into town at the end of this week. This is made of awesome and win.
Have I mentioned I'm behind on a LOT of things I need to do? This isn't just stuff I want to do, these are things I need to do. I have utterly failed at my job this week, more than I ever have at this job. I can't do that. I can't be like all the other people who have been promoted into awesome positions at the store and then developed fail. I won't be like them. I refuse.
I don't think I've even talked about my new position at work yet, but after whining about how far behind I am for the past four days, I think it's an overdue blog.
So! Storytime!
When I first started at Dragon's Lair, I had trouble getting into the groove. I was part-time and I don't do well part-time; I prefer working full-time, because I feel like I actually get things accomplished. I had left the pool job, was going to ACC, and my training at the new job was practically non-existent. I would say that for most of my first 90 probationary period, I was unsure about the job and they were unsure about me. I was asking a lot of questions, all the time. I was asking how and what and when and where and who and most importantly why. I wasn't sure I was comfortable with the store manager - AB - because she seemed to be very quiet, where the other two managers, PB and JK were very loud and vocal and present.
PB was my trainer. He's an awesome guy. He's the guy everyone, even me, wants to hang out with. He is one of the three or four most charismatic people I've ever met. He's smart, attractive, very fit and is able to talk about anything to anyone for any length of time. He own any conversation he's a part of, and is pretty much the most brilliant salesman I've ever met. He's also one of the worst teachers I've ever had. He was a Marine until circumstances forced him to leave the Corps. He threw me into the deep end with barely any training. He would give me a sketchy outline of what needed to be done and then leave me to my own devices.
I found out later that some of this was because there was no established procedures for a lot of things and that I was starting on the heels of a major personnel upheaval. The store was in some serious flux and most of the institutional knowledge had left. Not only that, the people I was replacing were the kind of people you don't want doing more than mopping floors under close supervision.
Now, I'm a smart guy. Once I realized that the lack of direction and supervision wasn't going to change, I had to change tactics. My last few jobs had taught me how to deal with micromanagement and exacting expectations from very present and involved management. Since Dragon's Lair was the exact opposite, I realized I couldn't count on my bosses to help me out. I started doing things my own way. I could say I took the initiative, but that sounds too self-promoting for what I was doing. I was trying to swim in the deep end of a business I didn't understand. I knew role-playing games, had a sketchy knowledge of comics, and absolutely no knowledge of miniature gaming, let alone the artistic side of miniatures. I had a growing knowledge of manga and anime, mostly in terms of finding out how much of it I really, really didn't like.
I'm horrible at math, and was expected to do some important money-math every time I closed out a register I was barely trained on.
So I did what I'm best at. I read. I read every comic I could get my hands on. I spent hours on wiki learning about the things I didn't know, so I could function with them. I read the help files on the point-of-sale program, which I found on the internets.
Without direction, I took the daily checklist as the Holy Writ and spent hours every day dusting, straightening and sorting the store until I could tell you where something was without looking. Whenever I got the chance, I got customers to talk my ears off about their favorite games, comics and manga.
And like I said, I asked questions. I discovered who could and would answer questions and who wouldn't. The manager I had been least comfortable with I discovered was anything but soft. Instead, I discovered a retail chess master - the Grand Admiral Thrawn of comic and games stores. Quietly, with a nudge here and a nudge there, she was shifting us all into positions and duties where we were best suited. She and LR, the office manager, would answer my questions with endless patience and with as much information as even my vast brain could hold.
In essence, I got trained by the highest levels at Dragon's Lair and came to even more realizations. PB and JK were dropping the ball, on a regular basis, when it came to the clerks. AB had noticed this too and quickly promoted slim_frame to manager. slim_frame is small, fierce and one of the best managers I've known. Where AB is quiet and nudges, slim_frame pushes and jabe and gets in your face about things.
By the time my first 90 days were up, I realized how little structure there was for clerks, mostly because of the previous management. So, I cheated. Everyone knew I AB and LR were telling me how they wanted things done. I just started telling everyone else that the way I was doing it was the way it was supposed to be done. Most of the time, I was just repeating what AB was telling me, but some of the time, I was creating systems and organizational structure on my own, applying my gift for organizing chaos. (A gift, which, it pains me to admit, I got from my mother.)
That got noticed.
AB started giving me additional duties. First, it was handling returns - sending damaged and overaged product back to distributors. I was asked to run a few errands here and there. Then I was asked to take over shipping. Somewhere in there, I staged a coup and got to take over newsletter. JK was doing it, but he's not a writer. I pointed out to AB that some customers had complained to me that the newsletter was full of errors and fail, and she basically said: "if you think you can do better, then do it."
I did.
Over the course of a year, I refined and changed newsletter. I still have more I want to do with it. Same with the website. Somewhere in there, I ended up becoming a training mentor and the Opener five days a week. As my job duties changed, I've ended up working a Monday - Friday schedule that is generally set around the 9-5 model.
Recently, I went to AB and basically told her I was thinking about leaving the store, because I wasn't making much money and was feeling like there wasn't potential for advancement. I wasn't needed as a manager (and wasn't sure I wanted to be a manager), but I wanted more. The stuff I would be really good at, the PR, is outsourced for the most part.
AB and I had a long talk and she basically promoted me from clerk to webmaster. I have more control over the web page, more time to promote the store online and in venues our outsourced PR person can't or won't promote us through. I also get to run most of the errands, and visit the San Antonio store.
I have more time to focus on shipping and returns and all the other duties I had been assigned. Like when I first started, there's not a lot of official direction - I have a set of goals and things I know AB wants, but it's up to me to create it and make it happen. It's up to me to make this work.
This is a rare opportunity for a guy without a degree. To be able to work PR and web for a successful, established business and to create my own niche job and job duties. I can define what my position at the store is and show them how many ways I can be useful.
Only this past week? I've dropped the ball. Partially because I'm sick. Mostly because I'm sick. And partially there are some bumps in the road in terms of transitioning to the new position; my co-workers, many of whom I have trained, are used to me being out on the floor, on register and able to back them up. I'm still able to back them up and available as a resource - after all, customers always come first. Dragon's Lair is what it is because of our customer service. However, as I'm moving into the new job, I realize how much some of my co-workers take what I did for granted. They're used to me being there at 9am to open the store and being on register...so if they're not there exactly at 10am for the first shift, it's oaky. Because I would be there.
If they wanted to wander off and talk to friends or work on projects that take all shift, that's okay, because I was there. I can man the front, help the customers, do my own duties. the checklist, and whatever the managers had for us that day all by myself. If there was a rush of customers, I would always call them up to the register and let them go back to their project when things slowed back down. I could always be counted on to skip my break to make sure someone else got theirs. I could always be counted on to schedule breaks, make sure everyone got everything done, and keep things flowing at the front. I would write notes to everyone else and keep abreast of what was changing in gaming and comics.
Because that's what I did.
In all fairness, I would have done just as much of that had my co-workers not done their own thing. Nor are most of my co-workers lazy. Almost all of the folk I work with on a regular basis have a solid work ethic and feel comfortable working on their projects (most of which are assigned to them) because I'm at the front, and even my extra duties (things above and beyond the daily checklist) are things I can do at the front end as opposed to in the back and on the sales floor. Nor does walking the floor, helping customers or doing daily chores throw me off those duties. Nor can any of them be expected to have the same level of multi-tasking I do. I've been working a lot longer than most of them and have carefully trained and cultivated my ability to multi-task over a series of years. It was a deliberate and careful training, too - multi-tasking is a learned skill, one I've honed for a long time. That they took advantage of my skills to make their jobs easier is not a mark against them. Rather, I think, it's something they should have been doing. Why shouldn't they let me do what I do well while they do what they do well? It's a mark of a good team, I think.
I could never manage sections the way some of my co-workers do. JW is the mistress of the DVDs and manga; AK is the mistress of Vertigo and DC. RL and MR handle Marvel, board games and the CCG cases. LP handles the miniatures, even though his job is Events Coordinator.
It didn't hurt anything if they were a bit late, because I was already there. Most of my co-workers have two jobs, are college students, or are working parents. That extra few minutes grace was something I could - and did - give them because I understood that they had a lot more on their plates than I did, even with my work at the church and the occasional tutoring job.
Now, I can't give them that level of support. Getting stuck on the floor for any serious length of time sets me behind. Having to do someone else's job as opposed to my own - which now encompasses a great deal more work than I expected - sets me back.
So part of what's happened is I've been set back and set back and set back - and then I got sick. Now, I'm in a hole. I think I can dig myself out of it, but I need a bit of time and space to do that, and I'm not getting it.
Mostly, my problem right now is that being sick meant I was too tired to work effectively. Part of is that I'm not organized. I'm not on top of things like I need to be.
Hence, a plan. First off, I need to get some urgent things done and out of the way so I can make way for just enough space to update my calendars, update my to-do lists, and figure out a plan of attack for the rest of it. I need to finish getting my new computer up and running as soon as I can so I can shift over from my laptopt to the new, more portable and less space intensive computer.
Then, I need to show AB that I'm worth it. That she didn't make a mistake by letting me basically write my own ticket.
It's going to be a helluva a hard week, especially since it'll be a short week.
But I haven't failed at this job yet. I haven't failed at Dragon's Lair yet.
I refuse to accept failure now.
As an end note, I want to thank everyone who's been commenting on my journal and supporting my personal blog challenge. Your involvement has been invaluable; knowing people are reading this makes it easier to blog every day.
I think, by the time I crawl out of this hole, I'll be ready to tackle my own writing again. Maybe sort out just that much more of my life.
Because I am so very, very tired of failing at life.
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